After the traumatic loss of her mother, a teenaged girl tries to uncover the dark secrets behind her new home, in spite of her father's disbelief.

The disturbed twenty year-old Rose Halshford moves with her father, the architect Jerry Halshford, to an old house after the loss of her mother. Soon Rose meets her next door neighbor Leila Markby and she learns about the tragic disappearance of the teenager Rachel that was sheltered by the previous owner of her house, Cheri Garrison and her son Marcus. Rose suspects Leila's father Howard Markby and she also learns that he had been the prime suspect of the police but proved his innocence. Rose overhears noises in the house but her father believes she is still traumatized by the loss of her mother. Rose also dates the constructor Noah Henry that is refurbishing the house. When strange events happen in the house, Jerry believes Rose is responsible. Is his daughter really paranoid?

When Prancer injures his hoof Santa’s stable hand, John, must find a fill in to ensure Christmas deliveries go off without a hitch. His mission gets complicated when he discovers that Frankie, the perfect substitute reindeer, belongs to a precocious 8-year-old girl and her mother Annie. As he races to get Frankie up to the North Pole, he realizes that he’s actually falling in love with Annie and has to find a way to win her over and save Christmas at the same time.

Eight years after the disappearance of Cassandra, some disturbing incidents seem to indicate that she's still alive. Police, parents and Cassandra herself, will try to unravel the mystery of her disappearance.